{"id":1125,"date":"2026-07-13T15:52:08","date_gmt":"2026-07-13T07:52:08","guid":{"rendered":"https:\/\/miuluga.online\/?page_id=1125"},"modified":"2026-07-13T15:52:08","modified_gmt":"2026-07-13T07:52:08","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/miuluga.online\/index.php\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong>&nbsp;July 11, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At miuluga, we want you to love your purchase. If you are not completely satisfied, we&#8217;re here to help. Please review our Returns &amp; Refunds policy below.<\/p>\n\n\n\n<h2 id=\"1-return-eligibility\" class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns must be initiated within\u00a0<strong>30 days<\/strong>\u00a0of the delivery date<\/li>\n\n\n\n<li>Products must be\u00a0<strong>unused, unworn, and in their original condition<\/strong><\/li>\n\n\n\n<li>Products must be in their\u00a0<strong>original packaging<\/strong>\u00a0with all tags attached<\/li>\n\n\n\n<li>Custom or personalized items are\u00a0<strong>not eligible<\/strong>\u00a0for return unless defective<\/li>\n\n\n\n<li>Shipping fees are\u00a0<strong>non-refundable<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 id=\"2-non-returnable-items\" class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom or personalized products<\/li>\n\n\n\n<li>Items marked as &#8220;Final Sale&#8221; or &#8220;Clearance&#8221;<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Products damaged due to misuse or improper care<\/li>\n<\/ul>\n\n\n\n<h2 id=\"3-how-to-initiate-a-return\" class=\"wp-block-heading\">3. How to Initiate a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact us at\u00a0<strong>deryksandez332@gmail.com<\/strong>\u00a0with:\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Name on the order<\/li>\n\n\n\n<li>Reason for return<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>We will provide you with a\u00a0<strong>Return Authorization (RA) number<\/strong>\u00a0and return instructions.<\/li>\n\n\n\n<li>Pack the item securely in its original packaging, including all tags and accessories.<\/li>\n\n\n\n<li>Write the RA number clearly on the outside of the package.<\/li>\n\n\n\n<li>Ship the return to the address we provide.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>&nbsp;Returns without an RA number may not be accepted.<\/p>\n\n\n\n<h2 id=\"4-return-shipping-costs\" class=\"wp-block-heading\">4. Return Shipping Costs<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Situation<\/th><th class=\"has-text-align-left\" data-align=\"left\">Who Pays for Return Shipping<\/th><\/tr><\/thead><tbody><tr><td>Change of mind \/ Did not like the product<\/td><td><strong>Customer<\/strong><\/td><\/tr><tr><td>Wrong size ordered<\/td><td><strong>Customer<\/strong><\/td><\/tr><tr><td>Damaged or defective item<\/td><td><strong>miuluga<\/strong><\/td><\/tr><tr><td>Wrong item sent by us<\/td><td><strong>miuluga<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"5-refunds\" class=\"wp-block-heading\">5. Refunds<\/h2>\n\n\n\n<h3 id=\"a-processing-time\" class=\"wp-block-heading\">A. Processing Time<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved refunds<\/strong>\u00a0are processed to your original payment method within\u00a0<strong>7\u201310 business days<\/strong><\/li>\n\n\n\n<li>The time it takes for the refund to appear in your account depends on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<h3 id=\"b-refund-amount\" class=\"wp-block-heading\">B. Refund Amount<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The purchase price of the returned item<\/li>\n\n\n\n<li>Applicable taxes (if any)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds do&nbsp;<strong>not<\/strong>&nbsp;include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping fees (non-refundable)<\/li>\n\n\n\n<li>Return shipping costs (unless the return is due to our error)<\/li>\n<\/ul>\n\n\n\n<h3 id=\"c-partial-refunds\" class=\"wp-block-heading\">C. Partial Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Partial refunds may be granted in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items returned with signs of use or damage not caused by us<\/li>\n\n\n\n<li>Items returned without original packaging or tags<\/li>\n\n\n\n<li>Items returned beyond the 30-day window<\/li>\n<\/ul>\n\n\n\n<h2 id=\"6-damaged-or-defective-items\" class=\"wp-block-heading\">6. Damaged or Defective Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or defective product, please contact us within&nbsp;<strong>7 days<\/strong>&nbsp;of delivery:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Email us at\u00a0<strong>deryksandez332@gmail.com<\/strong>\u00a0with:\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos or videos clearly showing the damage or defect<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>We will review your request and provide a resolution, which may include:\n<ul class=\"wp-block-list\">\n<li>A full refund<\/li>\n\n\n\n<li>A replacement item (if available)<\/li>\n\n\n\n<li>A store credit<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We cover return shipping costs for damaged or defective items.<\/strong><\/p>\n\n\n\n<h2 id=\"7-exchanges\" class=\"wp-block-heading\">7. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to exchange an item for a different size or color:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact us at\u00a0<strong>deryksandez332@gmail.com<\/strong>\u00a0with your order number and the item you wish to exchange<\/li>\n\n\n\n<li>We will check availability and provide return instructions<\/li>\n\n\n\n<li>Place a new order for the desired item (to secure stock)<\/li>\n\n\n\n<li>We will process a refund for the returned item upon receipt<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong>&nbsp;Exchanges are subject to product availability. We recommend placing a new order for the item you want.<\/p>\n\n\n\n<h2 id=\"8-late-or-missing-refunds\" class=\"wp-block-heading\">8. Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received your refund after 10 business days:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Check your bank or credit card account again<\/li>\n\n\n\n<li>Contact your bank or payment provider (processing times vary)<\/li>\n\n\n\n<li>Contact us at\u00a0<strong>deryksandez332@gmail.com<\/strong>\u00a0with your order number<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We will investigate and ensure your refund is processed correctly.<\/p>\n\n\n\n<h2 id=\"9-international-returns\" class=\"wp-block-heading\">9. International Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For returns shipped from outside the United States:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are responsible for any customs fees, duties, or taxes associated with the return<\/li>\n\n\n\n<li>Please mark the package as &#8220;Returned Goods&#8221; to avoid additional customs charges<\/li>\n\n\n\n<li>We recommend using a trackable shipping method<\/li>\n<\/ul>\n\n\n\n<h2 id=\"10-contact-us\" class=\"wp-block-heading\">10. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about our Returns &amp; Refunds policy, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/miuluga.online\/\" target=\"_blank\" rel=\"noreferrer noopener\">miuluga.online<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;deryksandez332@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong>&nbsp;240-317-7129<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Working Hours:<\/strong>&nbsp;Monday \u2013 Saturday \u00b7 9AM \u2013 5PM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>miuluga<\/strong>&nbsp;\u2014 Beauty, On Your Own Terms.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date:&nbsp;July 11, 2026 At miuluga, we want you to love your purchase. If you are not completely satisfied, we&#8217;re here to help. Please review our Returns &amp; Refunds policy below. 1. Return Eligibility To be eligible for a return, your item must meet the following conditions: 2. Non-Returnable Items The following items cannot be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-1125","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/pages\/1125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/comments?post=1125"}],"version-history":[{"count":1,"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/pages\/1125\/revisions"}],"predecessor-version":[{"id":1129,"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/pages\/1125\/revisions\/1129"}],"wp:attachment":[{"href":"https:\/\/miuluga.online\/index.php\/wp-json\/wp\/v2\/media?parent=1125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}