FAQs
Frequently Asked Questions
Find answers to the most common questions about our press-on nails, ordering, shipping, returns, payments, and more.
Press-on nails are pre-designed, ready-to-wear nails that you can easily apply at home without the need for a salon visit. They come in a variety of shapes, sizes, and finishes to match your personal style. Simply choose your size, apply the included adhesive tabs or glue, and press on — beautiful nails in minutes!
Application is quick and easy:
- Start with clean, dry nails
- Select the correct size for each finger
- Apply the adhesive tabs or a small amount of glue to your natural nail
- Press the artificial nail firmly into place and hold for 10–15 seconds
For best results, avoid water for one hour after application.
With proper application and care, our press-on nails can last between 7 to 14 days.
- Adhesive tabs — allow for easy removal and reusability
- Nail glue — provides a stronger hold for longer wear
Your wear time may vary depending on your activities, nail preparation, and application method.
Yes! Our press-on nails are designed to be reusable.
- If you use adhesive tabs, simply peel them off after wear and store your nails safely for future use
- Even with glue, gentle removal can preserve the nails for a second wear
We recommend storing your nails in their original packaging to keep them safe between uses.
Absolutely. Our press-on nails are crafted from high-quality, non-toxic materials that are gentle on your natural nails.
We recommend following the application and removal instructions carefully to avoid any damage. Never force the nails off — always use the proper removal method with warm water, oil, or nail polish remover as directed.
We ship from our fulfillment center located at:
Room 505, 5th Floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
We currently ship to addresses within the United States, including all 50 states and Washington D.C.
We do not ship to:
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- APO/FPO/DPO military addresses
- P.O. Boxes
- International destinations outside the United States
We offer the following shipping options within the United States:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–3 business days
Order Processing: All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or federal holidays begin processing on the next business day.
Important: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
Yes! We offer free standard shipping on all orders over $59 within the United States.
For orders under $59, shipping costs are calculated at checkout based on your selected shipping method and delivery location.
Note: Expedited shipping fees still apply and are not covered by the free shipping promotion.
We want you to love your miuluga purchase. If you are not completely satisfied, here’s what you need to know:
Return Eligibility:
- Returns must be initiated within 30 days of the delivery date
- Products must be unused, unworn, and in their original condition
- Products must be in their original packaging with all tags attached
- Custom or personalized items are not eligible for return unless defective
- “Final Sale” or “Clearance” items are not eligible for return
- Gift cards are not returnable
How to Initiate a Return:
- Email us at deryksandez332@gmail.com with your order number and reason for return
- We will provide you with a Return Authorization (RA) number and return instructions
- Ship the item back to us. Returns without an RA number will not be accepted
Who Pays for Return Shipping?
- Change of mind or ordered wrong size: You (the customer) are responsible for return shipping costs
- Damaged, defective, or wrong item sent: We (miuluga) cover return shipping costs
Refund Processing:
- Refunds are processed within 7–10 business days after we receive and approve your return
- Refunds are credited to your original payment method (Visa or PayPal)
What Is Refunded?
- Refunded: The purchase price of the returned item + applicable taxes (if any)
- NOT Refunded: Original shipping fees (unless the return is due to our error)
- NOT Refunded: Return shipping costs (unless the return is due to our error)
- NOT Refunded: Currency conversion fees or exchange rate fluctuations applied by your bank or PayPal
Partial Refunds may be granted for items returned with signs of use, damage not caused by us, or items returned without original packaging.
If your item arrives damaged or defective, please contact us within 7 days of delivery:
- Email us at deryksandez332@gmail.com with your order number
- Include clear photos or videos showing the damage or defect
We will review your request and provide a resolution, which may include:
- A full refund (including original shipping costs)
- A replacement item (if available in stock)
- A store credit
We cover return shipping costs for damaged or defective items. We will provide you with a prepaid return label or reimburse you for reasonable return shipping costs upon request.
We accept the following payment methods:
- Visa — credit and debit cards bearing the Visa logo
- PayPal — secure checkout using your PayPal account
We do not accept American Express, Mastercard, Discover, bank transfers, cash, checks, or money orders.
Security: All transactions are processed securely through our trusted payment processors (Stripe and PayPal). We do not store or have access to your full payment card information, including card numbers, CVV codes, or expiration dates.
Currency: All transactions are processed in United States Dollars (USD). If you are shopping from outside the U.S., your bank or PayPal may apply currency conversion fees — these are your responsibility.