Returns & Refunds

Effective Date: July 11, 2026

At miuluga, we want you to love your purchase. If you are not completely satisfied, we’re here to help. Please review our Returns & Refunds policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returns must be initiated within 30 days of the delivery date
• Products must be unused, unworn, and in their original condition
• Products must be in their original packaging with all tags attached
• Custom or personalized items are not eligible for return unless defective
• Shipping fees are non-refundable

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Items marked as “Final Sale” or “Clearance”
• Gift cards
• Products damaged due to misuse or improper care

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at deryksandez332@gmail.com with:
   • Your order number
   • Name on the order
   • Reason for return
2. We will provide you with a Return Authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging, including all tags and accessories.
4. Write the RA number clearly on the outside of the package.
5. Ship the return to the address we provide.

Please note: Returns without an RA number may not be accepted.

4. Return Shipping Costs

Situation	Who Pays for Return Shipping
Change of mind / Did not like the product	Customer
Wrong size ordered	Customer
Damaged or defective item	miuluga
Wrong item sent by us	miuluga

5. Refunds

A. Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed to your original payment method within 7–10 business days
• The time it takes for the refund to appear in your account depends on your bank or payment provider

B. Refund Amount

Refunds include:

• The purchase price of the returned item
• Applicable taxes (if any)

Refunds do not include:

• Original shipping fees (non-refundable)
• Return shipping costs (unless the return is due to our error)

C. Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned with signs of use or damage not caused by us
• Items returned without original packaging or tags
• Items returned beyond the 30-day window

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery:

1. Email us at deryksandez332@gmail.com with:
   • Your order number
   • Photos or videos clearly showing the damage or defect
2. We will review your request and provide a resolution, which may include:
   • A full refund
   • A replacement item (if available)
   • A store credit

We cover return shipping costs for damaged or defective items.

7. Exchanges

If you need to exchange an item for a different size or color:

1. Contact us at deryksandez332@gmail.com with your order number and the item you wish to exchange
2. We will check availability and provide return instructions
3. Place a new order for the desired item (to secure stock)
4. We will process a refund for the returned item upon receipt

Please note: Exchanges are subject to product availability. We recommend placing a new order for the item you want.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank or credit card account again
2. Contact your bank or payment provider (processing times vary)
3. Contact us at deryksandez332@gmail.com with your order number

We will investigate and ensure your refund is processed correctly.

9. International Returns

For returns shipped from outside the United States:

• You are responsible for any customs fees, duties, or taxes associated with the return
• Please mark the package as “Returned Goods” to avoid additional customs charges
• We recommend using a trackable shipping method

10. Contact Us

If you have any questions about our Returns & Refunds policy, please contact us at:

miuluga.online

Email: deryksandez332@gmail.com

Phone: 240-317-7129

Working Hours: Monday – Saturday · 9AM – 5PM

miuluga — Beauty, On Your Own Terms.