Shipping & Delivery
Effective Date: July 11, 2026
This Shipping & Delivery policy explains how we process, fulfill, and deliver orders placed on miuluga.online. Please read it carefully before placing an order.
1. Shipping Destinations
We currently ship to addresses within the United States, including:
- All 50 states
- Washington D.C.
We do not ship to:
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- APO/FPO/DPO military addresses
- P.O. Boxes
- Any international destinations outside the United States
This list is exhaustive. We do not offer international shipping at this time. We do not offer order pickup or in-person delivery.
2. Shipping Methods and Delivery Times
We offer the following shipping options. Delivery times are estimates only and are not guaranteed.
| Shipping Method | Estimated Delivery Time | Carrier |
|---|---|---|
| Standard Shipping | 5–8 business days | USPS / UPS / FedEx |
| Expedited Shipping | 2–3 business days | UPS / FedEx |
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
We do not guarantee delivery by a specific date or time. The delivery estimates provided are based on carrier information and are subject to change due to weather, carrier delays, peak seasons, or other circumstances beyond our control.
3. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
| Order Time | Processing Begins | Estimated Ship Date |
|---|---|---|
| Placed Monday–Friday before 12:00 PM (noon) EST | Same business day | Within 1–2 business days |
| Placed Monday–Friday after 12:00 PM (noon) EST | Next business day | Within 1–2 business days |
| Placed Saturday–Sunday | Next business day (Monday) | Within 1–2 business days |
| Placed on a federal holiday | Next business day | Within 1–2 business days |
We do not process or ship orders on weekends or federal holidays. Processing times may be extended during peak seasons, sales events, or promotional periods. We will make reasonable efforts to notify you of any significant delays, but we do not guarantee specific processing times.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- The shipping method you select
- The weight and dimensions of your order
- Your shipping address
We do not offer free shipping unless explicitly stated during a promotional period. Any free shipping offers are subject to the terms and conditions of the specific promotion and may be discontinued at any time without notice.
Shipping costs are non-refundable, except in cases where we shipped the wrong item or the item was damaged upon arrival (see Section 7 below). In such cases, we will refund the original shipping cost paid, but only up to the amount of the standard shipping rate for that order.
5. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email containing:
- Tracking number
- Carrier name
- Link to track your package
You can also track your order by logging into your account on our Site. If you do not receive a tracking number within 3 business days of placing your order, please contact us at deryksandez332@gmail.com.
6. Risk of Loss and Title Transfer
Risk of loss and title for all products purchased on miuluga.online pass to you upon delivery of the package to the carrier. This means:
- Once the carrier takes possession of your package, we are no longer responsible for the package
- We are not responsible for lost, stolen, or delayed packages after they have been handed off to the carrier
- Any claims for lost or damaged packages must be filed with the carrier
Exception: If your package is confirmed as “Delivered” by the carrier but you have not received it, we will not issue a refund or replacement. In such cases, we recommend:
- Checking with neighbors or household members
- Contacting the carrier directly with your tracking number
- Filing a claim with the carrier
We do not offer “signature required” as a default option. If you wish to require a signature for delivery, please contact us at deryksandez332@gmail.com before placing your order. Additional fees may apply.
7. Damaged or Lost in Transit
A. Damaged Items
If your order arrives damaged, please contact us within 7 days of the delivery date:
- Email us at deryksandez332@gmail.com with:
- Your order number
- Clear photos of the damaged item(s)
- Photos of the packaging showing the damage (if applicable)
- We will review your request and provide a resolution, which may include:
- A replacement item (if available in stock)
- A full refund (including original shipping costs)
We cover return shipping costs for damaged items. We will provide you with a prepaid return label or reimburse you for reasonable return shipping costs upon request.
B. Lost in Transit
If your package is confirmed as lost by the carrier, we will work with you to resolve the issue. However, we are not responsible for packages that are lost after delivery confirmation by the carrier.
If the carrier confirms that the package has been lost in transit (not marked as “Delivered”), we will:
- Issue a full refund
- Or send a replacement (if available)
We will not issue refunds or replacements for packages that are marked “Delivered” by the carrier but are missing. If this occurs, you must contact the carrier directly and file a claim.
8. Address Errors
You are responsible for providing a complete and accurate shipping address at checkout. If you provide an incorrect or incomplete address:
| Scenario | Action |
|---|---|
| Package is returned to us | We will contact you to arrange reshipment. Additional shipping fees apply. |
| Package is delivered to the wrong address | We are not responsible. No refund or replacement will be issued. |
| We catch the error before shipping | We will contact you to correct the address. No additional fees apply if corrected before shipment. |
If you notice an address error after placing your order, contact us immediately at deryksandez332@gmail.com. We will try to correct the address before shipment, but we cannot guarantee that we will be able to do so.
9. Reshipping
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery:
- We will contact you to confirm the correct shipping address
- You are responsible for reshipment shipping costs
- The reshipping fee is the same as the original shipping cost for that order
- If you choose not to reship, we will issue a refund for the product cost only (shipping fees are non-refundable)
10. Pre-Orders and Backorders
From time to time, we may offer products for pre-order or backorder. If you place an order for such items:
- Estimated shipping dates are provided at the time of order
- These dates are estimates only and are not guaranteed
- We will ship pre-ordered and backordered items as soon as they become available
- If you have ordered multiple items, we may split your order into multiple shipments. Additional shipping fees may apply for split shipments. Any such fees will be communicated to you before we split the order.
We reserve the right to cancel pre-orders or backorders at any time and issue a full refund if we are unable to fulfill them.
11. Contact Us
If you have any questions about our Shipping & Delivery policy, please contact us at:
Email: deryksandez332@gmail.com
Phone: 240-317-7129
Working Hours: Monday – Saturday · 9AM – 5PM
We are here to help and will respond to your inquiry as promptly as possible.
miuluga — Beauty, On Your Own Terms.